Returns & Exchanges
At Serenza Living, we want you to be completely enamored with your home curation. If a piece doesn't perfectly fit your space, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Item
Carefully repackage your items in their original protective packaging to ensure they remain undamaged during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing